Refund Policy
At Vanexia, we want you to be satisfied with your purchase. If there is a genuine issue with your order, we are here to help.
Our Policy
We do not accept returns. All refunds are handled directly without requiring you to send the item back.
Refund requests must be submitted within 30 days of delivery.
Eligible Reasons for a Refund
We only process refunds under the following circumstances:
- Item arrived damaged — visibly broken or damaged upon arrival
- Item is faulty — the device does not power on or function at all
- Wrong item received — you received a different item than what you ordered
Not Eligible for a Refund
The following are not covered under our refund policy:
- Change of mind or buyer's remorse
- The device did not produce your desired personal results — our product is designed to support snoring reduction and individual results will vary
- Incorrect order placed by the customer (wrong quantity, etc.)
- Damage caused by misuse or improper handling after delivery
- Refund requests made after 30 days of delivery
How to Request a Refund
- Contact us via the contact form on our website within 30 days of receiving your order
- Include your order number and a clear description of the issue
- Attach photo evidence clearly showing the damage, fault, or incorrect item
- Our team will review your request within 2–3 business days
- If approved, your refund will be processed back to your original payment method within 5–10 business days
Important Notes
- Refunds are issued to the original payment method only
- We reserve the right to decline refund requests that do not meet the above criteria or lack sufficient evidence
This policy applies to all Vanexia orders. Last updated: September 2026.