Privacy Policy
At Vanexia, we are committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, how we use it, and your rights under UK GDPR and EU GDPR.
1. Who We Are
Vanexia is an online retail store operating under the laws of England and Wales. For any privacy-related enquiries, please contact us via the contact form on our website.
For any privacy-related enquiries, please contact us at vanexiashop@gmail.com
2. What Data We Collect
When you visit or make a purchase from our website, we may collect the following:
- Personal identification data — name, email address, phone number
- Delivery information — shipping address
- Payment information — processed securely via our payment provider; we do not store your card details
- Technical data — IP address, browser type, pages visited, time spent on site
- Marketing data — whether you have opted in to receive communications from us
3. How We Use Your Data
We use your data to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to customer enquiries
- Improve our website and customer experience
- Send marketing communications where you have opted in
- Comply with legal obligations
4. Who We Share Your Data With
We do not sell your personal data. We may share it with trusted third parties only where necessary to operate our business, including:
- Shopify — our ecommerce platform that processes and stores order data
- Order fulfilment suppliers — to dispatch your order
- Advertising platforms — including Meta (Facebook & Instagram) for targeted advertising via pixels and tracking tools
- Analytics providers — to understand website traffic and performance
- Bundling and upsell apps — third party Shopify apps used to enhance your shopping experience
- Tracking and order status apps — to provide you with delivery updates
- Email service providers — to send transactional and marketing emails
All third parties are required to handle your data securely and in accordance with applicable data protection laws.
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies including:
- Essential cookies — required for the website to function
- Analytics cookies — to track website usage and performance
- Advertising cookies — including Meta Pixel and other ad platform pixels to serve relevant ads and measure campaign performance
You can manage your cookie preferences via the cookie banner on our website. Declining non-essential cookies will not affect your ability to purchase.
6. International Data Transfers
As we operate globally, your data may be transferred to and processed in countries outside the UK and EU. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR and EU GDPR requirements.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary:
- Order data — kept for up to 7 years for legal and accounting purposes
- Marketing data — kept until you unsubscribe or request deletion
- Technical/analytics data — typically retained for up to 26 months
8. Your Rights
Under UK GDPR and EU GDPR you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to how we process your data
- Withdraw consent to marketing at any time
- Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or your local EU data protection authority
To exercise any of these rights, please contact us via the contact form on our website.
To exercise any of these rights, please contact us at vanexiashop@gmail.com or via the contact form on our website.
9. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Last updated: September 2026.